A receptionist that knows garage doors
DoorCall AI is purpose-built for independent garage-door repair companies in the United States — from the safety rules to the intake questions.
Answers like a trained dispatcher
The receptionist follows a garage-door-specific call flow, not a generic script:
- Introduces itself as a virtual assistant — always disclosed, never deceptive.
- Screens for safety first: injuries, unstable doors, trapped people, fumes.
- Classifies the issue against your actual service catalog.
- Asks only that service's intake questions (opener brand, door size, sensor lights…).
- Validates the address against your ZIP codes and cities.
Books real appointments, never fake ones
Scheduling is driven by an availability engine that respects your rules:
- Business hours, holidays, and date exceptions.
- Minimum notice, same-day cutoffs, and booking horizon.
- Buffers between jobs and conflict prevention.
- Google Calendar busy times when connected.
- If the calendar can't be read, it collects a preferred window and requests a callback — it never guesses a time.
Escalates what matters
Urgency drives behavior:
- Critical safety: immediate safety guidance, 911 direction where appropriate, and an urgent owner alert. DoorCall AI is not an emergency service and says so.
- Urgent service (trapped car, home won't secure, commercial access blocked): earliest allowed slot or live transfer per your rules.
- Routine: standard scheduling.
- Failed transfers keep the lead and trigger an urgent callback notification.
Every call becomes operational data
Your dashboard shows what actually happened:
- Full transcripts with speaker labels, summaries, and structured extraction.
- A deduplicated lead pipeline with kanban, CSV export, and click-to-call.
- Appointments with calendar sync status.
- Recovered-revenue estimates with the methodology shown — never presented as guaranteed revenue.
- Recordings (when enabled) behind workspace-scoped access control.