A receptionist that knows garage doors
DoorCall AI is an AI phone receptionist purpose-built for independent garage-door repair companies in the United States: it answers forwarded calls, screens for safety, qualifies the specific garage-door problem, checks the address against your service area, books real appointments, and alerts your team, with the safety rules and intake questions written specifically for this trade, not adapted from a generic script.
Answers like a trained dispatcher
The receptionist follows a garage-door-specific call flow, not a generic script:
- Introduces itself as a virtual assistant, always disclosed, never deceptive.
- Screens for safety first: injuries, unstable doors, trapped people, fumes.
- Classifies the issue against your actual service catalog.
- Asks only that service's intake questions (opener brand, door size, sensor lights…).
- Validates the address against your ZIP codes and cities.
Books real appointments, never fake ones
Scheduling is driven by an availability engine that respects your rules:
- Business hours, holidays, and date exceptions.
- Minimum notice, same-day cutoffs, and booking horizon.
- Buffers between jobs and conflict prevention.
- If the calendar can't be read, it collects a preferred window and requests a callback. It never guesses a time.
Escalates what matters
Urgency drives behavior:
- Critical safety: immediate safety guidance, 911 direction where appropriate, and an urgent owner alert. DoorCall AI is not an emergency service and says so.
- Urgent service (trapped car, home won't secure, commercial access blocked): earliest allowed slot or live transfer per your rules.
- Routine: standard scheduling.
- Failed transfers keep the lead and trigger an urgent callback notification.
Every call becomes operational data
Your dashboard shows what actually happened:
- Full transcripts with speaker labels, summaries, and structured extraction.
- A deduplicated lead pipeline with kanban, CSV export, and click-to-call.
- Appointments with calendar sync status.
- Recovered-revenue estimates with the methodology shown, never presented as guaranteed revenue.
- Recordings (when enabled) behind workspace-scoped access control.